Terms and Conditions

(hereinafter referred to as the “GTC”)

These General Terms and Conditions (GTC) of PM Stahl s.r.o. apply to the sale of goods based on a distance contract concluded via the website www.pmstahl.com for purchases made by consumers within the Slovak Republic.

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Customer Service Centre

Tel.: +421 908 525 054 (Mon–Fri from 09:00 to 17:00)

1. Subject and Purpose of the GTC

1.1.  Subject and Purpose of the GTC

These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rules, rights, and obligations related to the provision of services and the use of the website https://www.pmstahl.com/ (hereinafter referred to as the “Website”), which is operated by PM Stahl s.r.o., with its registered office at 203 Beňadovo 029 63, Company ID No.: 48 099 813, registered in the Commercial Register maintained by the District Court Žilina, Section: Sro, File No.: 63512/L (hereinafter referred to as the “Operator”).

These GTC constitute a binding document governing the relationship between the Provider and the users of the Website (hereinafter referred to as the “User”). Their purpose is to ensure transparent, fair, and legally unambiguous conditions for the provision of services and interaction between the Provider and the Users.

The GTC are published on the Website and are accessible to every User, who may review them at any time.

1.2. Focus and Activities of the Provider

1.2.1. The Provider specializes in delivering professional and technical services in the following areas:

  1. Welding services – welding of metal structures, industrial equipment, pressure piping, and steel components in accordance with technical standards.
  2. Maintenance and industrial servicing – regular maintenance of technological equipment, machinery, and production lines, including diagnostics and repairs of industrial systems.
  3. Metalworking services – production and assembly of steel structures, gates, grilles, staircases, and other metalworking components.
  4. Piping services – installation and repair of piping systems for the distribution of gas, water, chemical substances, and technological media.

1.2.2. In addition to the aforementioned services, the Provider also operates the “Career” section on the Website, through which it:

  1. Publishes current job openings for freelancers, technical specialists, and employees in technical and construction professions.
  2. Allows job applicants to respond to open positions via an online form, by submitting their CV or providing contact details.
  3. Facilitates communication between the Provider and applicants for the purpose of recruitment or assessment of their professional experience.

1.2.3. The Provider reserves the right to update, expand or limit the scope of the services offered at any time, depending on capacity, technological, or commercial needs.

1.3. Legal Binding Effect of the GTC and User Consent

1.3.1. By using the Website, completing a contact form, submitting a CV, ordering services, or using any functions of the Website, the User expressly agrees to these GTC and undertakes to comply with them.

1.3.2. The User acknowledges that:

  1. These GTC constitute contractual terms and are legally binding from the moment the User begins using the services of the Provider or the Website.
  2. If the User does not agree with the GTC, they are obliged to immediately cease using the Website and refrain from using any services of the Provider.

1.3.3. If the User applies for a job position through the “Career” section, they confirm that:

  1. All information provided is truthful, current, and does not violate any applicable legal regulations.
  2. The Provider does not guarantee employment, and the selection of candidates is solely at the discretion of the Provider based on its business and operational needs.
  3. They agree to the processing of their personal data in accordance with the data protection policy and GDPR.

1.3.4. The Provider reserves the right to unilaterally amend, supplement, or update these GTC as necessary. The User will be informed of such changes by publication of the updated GTC on the Website.

1.3.5. By continuing to use the Website after publication of the updated GTC, the User confirms their agreement with the new version. If they disagree with the updated version, they must stop using the Website.

2.2. Ordering Services and Establishment of the Contractual Relationship

2.2.1. The Customer may order services from the Provider through:

  1. The online form on the Website,
  2. Email communication to pmstahl@pmstahl.com ,
  3. Telephone contact via +421940659478,
  4. A personal agreement at the Provider’s registered office or at the location of the service performance.

2.2.2. Each order must include:

  • Customer identification details (company name, Company ID, VAT ID, contact details),
  • Description of the required services,
  • Requested execution date,
  • Location of service performance,
  • Any specific or technical requirements,
  • Billing information.

2.2.3. The order is considered binding only after written confirmation by the Provider; confirmation via email is also deemed to constitute written form.

2.2.4. Upon confirmation of the order, a contract is deemed concluded between the Provider and the Customer, which shall be governed by these GTC, applicable legal regulations, and the individually agreed terms.

2.3. Rights and Obligations of the Provider

2.3.1. The Provider undertakes to:

  • Provide the services within the agreed scope, quality, and timeframe.
  • Use qualified personnel with valid certifications and authorizations to provide the services.
  • Comply with applicable legal regulations, technical standards, and safety rules during the execution of works.
  • Inform the Customer of any obstacles preventing the fulfillment of the order.

2.3.2. The Provider has the right to:

  • Request that the Customer provide documents necessary for the proper execution of the service.
  • Suspend or refuse the execution of the service if the Customer fails to cooperate or if the execution would endanger safety or violate legal regulations.
  • Invoice the services in accordance with the agreed pricing terms.

2.4. Rights and Obligations of the Customer

2.4.1. The Customer undertakes to:

  • Provide the Provider with accurate and complete data necessary to carry out the services.
  • Ensure access to the place of work performance if required to fulfill the order.
  • Pay the agreed price within the due date stated on the invoice.
  • Refrain from interfering with the work of the Provider or its employees without prior agreement.

2.4.2. The Customer has the right to:

  • Be informed about the progress of service implementation and any changes to the order.
  • File complaints regarding services in accordance with the Provider’s complaint policy.

2.5. Rejection of Orders and Termination of the Contractual Relationship

2.5.1. The Provider is entitled to reject or cancel the order in the following cases:

  • The service is not technically or capacity-wise feasible,
  • The Customer fails to provide necessary documentation,
  • The Customer has outstanding liabilities towards the Provider from previous orders,
  • Performing the service would violate legal regulations or endanger the safety of workers.

2.5.2. If the Customer cancels the order after it has been confirmed, the Provider may demand reimbursement of the costs incurred in connection with preparation and capacity reservation.

2.5.3. The contractual relationship between the Provider and the Customer shall terminate:

  • Upon proper fulfillment of the order,
  • By mutual agreement,
  • By notice given by either party in the event of a material breach of the agreed terms.

3. Rights and Obligations of the Applicant

3.1. Obligations of the Applicant

  1. The Applicant undertakes that all information provided in the CV, cover letter or any other document is true, accurate, and up to date.
  2. he Applicant is obliged to provide truthful information about their professional experience, education, qualifications, certifications, and authorizations required for the respective job position.
  3. The Applicant acknowledges that providing false or misleading information may lead to immediate termination of employment or rejection of the application without entitlement to compensation.

3.2. Rights of the Applicant

  1. The Applicant has the right to be informed of the outcome of the recruitment process, if determined by the Provider as part of the recruitment procedure.
  2. The Applicant has the right to withdraw their job application at any time and request the removal of their data from the Provider's records.
  3. Submitting a job application does not establish any legal entitlement to enter into an employment relationship, cooperation agreement, or any other binding contractual relationship.
  4. The Applicant has the right to decline a job offer even after being accepted as a suitable candidate, and the Provider shall not be entitled to any penalties or compensation.

3.3. Protection of Personal Data of Applicants

3.3.1. Processing of Personal Data

  1. Personal data of applicants submitted via the Website, email communication, in person, or by other means is processed exclusively for the purpose of recruitment, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data.
  2. The Provider processes personal data of applicants for the following purposes:
    • Evaluation of the job application,
    • Contacting applicants for additional information if needed,
    • Inclusion in the recruitment process,
    • Maintaining an internal database of potential candidates, provided that the applicant has expressly consented.
      c) The personal data processed by the Provider may include, in particular:
    • Name and surname,
    • Contact details (email, phone number, permanent address),
    • Information on education and work experience,
    • Professional certificates, authorizations, and qualifications,
    • Any other information provided in the CV or cover letter.
      d) The Provider processes personal data only to the extent necessary to achieve the purpose of the recruitment process and always in accordance with the principle of data minimization under the GDPR.
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3.3.2. Retention of Personal Data

  1. Personal data of applicants is retained only for the period necessary to complete the recruitment process. Once the process is completed, the data will be deleted, unless the applicant consents to its retention for a longer period.
  2. If the applicant consents to the retention of data for future recruitment, the data will be stored for a maximum of 2 years or until the applicant withdraws their consent.
  3. After this period, the personal data will be irreversibly deleted or anonymized so that the individual can no longer be identified.

3.3.3. Rights of the Applicant in Relation to Personal Data Protection‍

In accordance with the GDPR, the applicant has the following rights regarding the processing of their personal data:

  1. Right of access – the right to obtain information on what personal data the Provider processes and for what purpose.
  2. Right to rectification – the right to request correction of inaccurate or outdated personal data.
  3. Right to erasure ("right to be forgotten") – the right to request deletion of personal data if it is no longer necessary for the purpose for which it was collected, or if consent is withdrawn.
  4. Right to restriction of processing – the right to request temporary restriction of data processing under certain conditions.
  5. Right to data portability – the right to request the personal data in a structured, commonly used, and machine-readable format.
  6. Right to object – the right to object to processing based on the Provider’s legitimate interest.

3.3.4. Withdrawal of Consent and Lodging a Complaint

  1. The Applicant has the right to withdraw their consent to the processing of personal data at any time. Such withdrawal shall not affect the lawfulness of processing based on consent before its withdrawal.
  2. Consent may be withdrawn in writing via email to [insert email] or by mail to the Provider’s registered office.
  3. the Applicant believes that their personal data has been processed in violation of applicable data protection laws, they have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic.

4. Prices, payment term and sanctions

4.1. Determination of Prices for Provided Services

4.1.1. Prices for the provided services are determined individually based on the Customer’s order, taking into account:

  1. The type and scope of the services,
  2. The technical and time complexity of the work,
  3. Costs for materials, transport, and other expenses related to the execution of services,
  4. Contractual terms between the Provider and the Customer,
  5. Current market conditions and applicable legislation.

4.1.2. The Provider may submit a price quotation prior to the conclusion of the order, which shall become binding upon its acceptance by the Customer.

4.1.3. Unless agreed otherwise between the Provider and the Customer, the prices are stated exclusive of VAT, which shall be charged in accordance with the applicable tax laws of the Slovak Republic.

4.1.4. Any additional or unforeseen expenses incurred during the execution of the services shall be resolved by mutual agreement and recorded as a written amendment to the original order.

4.2. Payment Terms

4.2.1. The Customer undertakes to pay the agreed price for the services based on the issued invoice by the due date specified therein, which is [XX] days from the date of issuance, unless otherwise agreed.

4.2.2. Payment shall be made via bank transfer to the Provider’s account as stated on the invoice, or in another manner agreed upon by both parties.

4.2.3. The Customer is obliged to indicate the correct variable symbol or other payment reference to ensure proper allocation of the payment.

4.2.4. If an advance payment has been agreed, the services shall commence only after the payment has been credited to the Provider’s account.

4.2.5. In the case of ongoing services or long-term projects invoiced in installments, the Customer is required to pay each installment by the agreed deadlines.

4.2.6. In the event of the Customer’s insolvency, the Provider reserves the right to suspend or refuse further services until full settlement of all outstanding obligations.

4.3. Penalties for Late Payment and Other Breaches

4.3.1. In case of late payment, the Customer shall pay late interest at the rate prescribed by the applicable laws of the Slovak Republic, unless agreed otherwise.

4.3.2. If the Customer’s delay exceeds 30 days from the due date, the Provider shall be entitled to:

  1. Suspend service provision until all outstanding obligations are settled,
  2. Recover the outstanding debt through court proceedings or a collection agency, with all associated costs borne by the Customer,
  3. Claim compensation for damages caused by the delayed payment.

4.3.3. If the Customer fails to meet its payment obligation within 60 days after the due date, the Provider shall be entitled to terminate the contract with immediate effect and request payment for all completed work and related costs.

4.3.4. In the event of a serious breach of payment terms, the Provider may demand a contractual penalty from the Customer as agreed in the individual contract, without prejudice to the obligation to pay statutory interest on late payments.

4.3.5. In the event of an unjustified refusal to accept the completed services or a lack of cooperation from the Customer, the Provider reserves the right to invoice the full amount of material, transport, and time spent on preparation.

4.4. Special Provisions on Invoicing Complaints and Claims

4.4.1. If the Customer has any objections to the issued invoice, they must notify the Provider in writing without undue delay, but no later than 7 days from receipt of the invoice, and must provide relevant evidence.

4.4.2. The Provider undertakes to review the claim within 10 business days and, if justified, to correct or issue a new invoice.

4.4.3. Filing a complaint regarding the invoice does not relieve the Customer of the obligation to pay the undisputed part of the invoiced amount by the due date.

4.4.4. If the review confirms that the invoice was issued correctly, the Customer shall be obliged to pay it either by the original due date or immediately if that date has already passed.

4.5. Special Measures in Case of Customer Insolvency

4.5.1. If the Customer enters liquidation, files for bankruptcy or restructuring, they must inform the Provider of this fact without delay.

4.5.2. If the Provider has reasonable grounds to believe that the Customer will not be able to pay the agreed amount, it may require an advance payment of part or all of the price before the services are rendered.

4.5.3. If the Customer is in default for more than 60 days and is simultaneously subject to enforcement or bankruptcy proceedings, the Provider shall be entitled to withdraw from the contract and demand immediate payment of all outstanding claims.

5. Prices and payment terms

5.1. The prices for the provided services are determined individually based on an agreement with the Customer.

5.2. Payments are made on the basis of an issued invoice with a maturity of 14 days.

5.3. In the event of delayed payment, the Provider reserves the right to charge late payment interest in accordance with applicable legislation.

6. Complaints and liability

6.1. In the event of dissatisfaction with the services, the Customer may submit a complaint in writing via email to motyl@pmstahl.com or by post to the registered office address of the company.

6.2. The complaint must include a description of the defect and a proposed solution. The Provider undertakes to assess the complaint within 30 days.

6.3. The Provider shall not be liable for any damages resulting from the improper use of its services or from unforeseeable circumstances.

7. Final provisions

7.1. Validity and Effectiveness of the GTC

7.1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) shall become valid and effective on the date of their publication on the Website https://www.pmstahl.com/.
7.1.2. By using the Website and utilizing the services of the Provider, the User expresses their agreement with these GTC and undertakes to comply with them.
7.1.3. If the User does not agree with the content of the GTC, they are obliged to immediately stop using the Website and refrain from using the Provider’s services.

7.2. Amendments and Updates to the GTC

7.2.1. The Provider reserves the right to unilaterally amend, supplement, or update these GTC in response to legislative changes, business strategy, or other legitimate reasons.
7.2.2. Changes to the GTC shall take effect on the date of their publication on the Website, unless otherwise specified within the GTC themselves.
7.2.3. If the User continues to use the Website or services after publication of the updated GTC, such continued use shall be deemed acceptance of the changes.
7.2.4. In the event that changes to the GTC significantly affect the rights and obligations of the Users, the Provider shall inform Users by a visible notice on the Website or via email.

7.3. Legal Framework and Governing Law

7.3.1. The legal relationships arising from these GTC and from the contractual relationships between the Provider and the User shall be governed by the laws of the Slovak Republic.

7.3.2. In case of ambiguity or interpretative disputes, the following legal regulations shall apply:

  1. The Civil Code (Act No. 40/1964 Coll.), if the contractual relationship involves natural persons,
  2. The Commercial Code (Act No. 513/1991 Coll.), if the contractual relationship involves business entities,
  3. The Consumer Protection Act (Act No. 108/2024 Coll.), if applicable to the specific case.

7.3.3. Disputes between the Operator and the User shall be primarily resolved out of court. The User has the right to file a complaint with:

  • The Slovak Trade Inspection (SOI),
  • The Arbitration Court of the Slovak Chamber of Commerce and Industry (SOPK).

7.3.4. If a dispute cannot be resolved out of court, it shall be submitted to the competent court of the Slovak Republic with jurisdiction based on the seat of the Operator.

7.3.5. If any provision of these GTC is or becomes invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

7.4. Dispute Resolution

All arrangements arising from these GTC or related to them shall be governed by the legal order of the Slovak Republic, with the exclusion of the Vienna Convention on the International Sale of Goods.

We strive to resolve all disputes by mutual agreement. Any disputes arising from the arrangements under these GTC or in connection therewith shall be resolved by the competent courts of the Slovak Republic.

As a consumer, you have the right to alternative dispute resolution through entities authorized for alternative dispute resolution (hereinafter referred to as "ADR entities") of your choice. ADR entities include authorities and authorized legal entities listed in the Register of ADR Entities maintained by the Ministry of Economy of the Slovak Republic:

🔗 https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1

The requirements for initiating alternative dispute resolution are set out in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.

You may also use the Online Dispute Resolution platform established by the European Commission, available at:

🔗 https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK

Further information on the conditions of alternative dispute resolution and the online platform is available at:

🔗 http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi

We are subject to the supervision of the following authorities:

  1. in the field of trade licensing by the relevant Trade Licensing Office,
  2. in the field of consumer protection by the Slovak Trade Inspection (Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava),
  3. in the field of personal data protection by the Office for Personal Data Protection of the Slovak Republic.

7.5. Final Provisions

7.5.1. These GTC are drawn up in the Slovak language, and any translations into other languages are for informational purposes only. In case of discrepancies between the Slovak and translated versions, the Slovak version shall prevail.
7.5.2. The Provider shall not be liable for any technical issues, outages, or errors of the Website caused by circumstances beyond its control.
7.5.3. All rights and obligations arising from these GTC shall apply to the legal successors of both the Provider and the User.

Effective date: 18 March 2025